Refund policy

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@lamodefemme.com.
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and make it right.

Return Shipping Fees

  • If the return is caused by the consumer (for example: unwanted item, wrong size or color chosen, etc.), the consumer is responsible for the return shipping fee. The specific fee will depend on the courier service chosen by the consumer.

  • If the return is due to our responsibility (for example: the item received is damaged, defective, or incorrect), the consumer is not required to bear the return shipping fee. In this case, we will cover the shipping cost.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about whether your item is eligible for return, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement product.

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@lamodefemme.com